IT service management
Turn an IT team that answers tickets into a service with SLAs and a record behind it.
What it looks like in practice.
Most IT teams run on habit and the memory of whoever has been there longest. We write down how requests arrive, who owns them, what counts as done and how long it should take, then run it on the boards the team already opens — so the service survives the person.
What you get
A service catalogue: what IT actually provides, and to whom
Request, incident and change routes with owners and response times
A change log and an audit trail an ISO 20000-1 assessor can follow
Fixed scope · written price before work startsFour steps, and you can stop after any of them.
Discover · Two weeks
We map the manual processes and size the return.
You leave with a build plan you can use with or without us.
Design · Written scope
The workspace, data and automation design, priced in writing.
Nothing gets built until you accept the price.
Build · Four to ten weeks
Fixed scope, built inside how you already work, your team trained on it.
The system is yours whether or not we run it.
Run · Cancel any time
We watch, error-handle and tune what we built.
Cancel any time. The system stays with you.
Where it service management sits in the catalog.
The consulting layer underneath everything we build. Where the work loses time and money, how it should flow, and the operating rhythm that keeps it improving.
Business-improvement consulting
Operating-system discipline, quality discipline and clarity on where to play. Monthly, with a named architect on the account.
LABS-OPSYSAbout business-improvement consulting →Operating system + ISO 9001 implementation
A practical operating system for the firm, documented to the ISO 9001 standard and tracked in monday.com, with mentorship through the first audit.
LABS-ISOAbout operating system + iso 9001 implementation →Every engagement is fixed-scope and quoted in writing after the right-fit call, before any work starts.
What usually goes with it.
Bring one real problem.
Twenty minutes with the architect who would build it. Fit or not, in plain words.