IT service management
Turn an IT team that answers tickets into a service with SLAs and a record behind it.
- Fixed scope · written price before work starts
- Runs on monday.com
What it looks like in practice.
Most IT teams run on habit and the memory of whoever has been there longest. We write down how requests arrive, who owns them, what counts as done and how long it should take, then run it on the boards the team already opens — so the service survives the person.
What you get
A service catalogue: what IT actually provides, and to whom
Request, incident and change routes with owners and response times
A change log and an audit trail an ISO 20000-1 assessor can follow
Four steps, and you can stop after any of them.
The same four steps behind every engagement, whichever service you start with. Each one is priced before it starts.
- 01One-time · two weeks
Discover
We map the manual processes and size the return.
If you stop hereYou leave with a build plan you can use with or without us. - 02Included · priced in writing
Design
The workspace, data and automation design, priced in writing.
If you stop hereNothing gets built until you accept the price. - 03One-time · four to ten weeks
Build
Fixed scope, built inside how you already work, your team trained on it.
If you stop hereThe system is yours whether or not we run it. - 04Monthly · cancel any time
Run
We watch, error-handle and tune what we built.
If you stop hereCancel any time. The system stays with you.
Ways to start, and what each one includes.
The consulting layer underneath everything we build. Where the work loses time and money, how it should flow, and the operating rhythm that keeps it improving.
Business-improvement consulting
Operating-system discipline, quality discipline and clarity on where to play. Monthly, with a named architect on the account.
What’s includedOperating system + ISO 9001:2026 implementation
A practical operating system for the firm, documented to ISO 9001:2026 and tracked in monday.com, with mentorship through the first audit.
What’s includedEvery engagement is fixed-scope and quoted in writing after the right-fit call, before any work starts.
What clients ask before they start.
What does IT service management implementation cover?
Not tickets or laptops — we do not run a help desk. We build the service around your IT team: how requests arrive, who owns them, what counts as done and how long it should take.
What do we hand over?
A service catalogue, request, incident and change routes with owners and response times, and a change log an ISO 20000-1 assessor can follow.
Do we need new software for it?
No. It runs on the monday.com boards your team already opens, which is why the service survives the person who used to hold it in their head.
What usually goes with it.
Bring one real problem.
Fifteen minutes with the architect who would build it. Fit or not, in plain words.