Book a 15-minute fit checkcall
Business improvement

Fix the operation before the software.

The work that decides what gets built. We find where the work loses time and money, redesign how it should flow, and install the operating rhythm that keeps it improving, written down to a standard an auditor can read.

Take the 3-minute operations checkBook a 15-minute fit check
Three ways in

Business process improvement: start with the leak, the system, or the IT service.

01

Business process consulting

Find where the work leaks time and money, and fix the flow before the software.

For firms that know the work leaks somewhere and want the leak found before any tool is bought.

What you get
  • A process map that shows where hours and cash go missing
  • The return sized per fix, so you can rank them
  • A build plan you can act on with or without us
Starts with Discover · two weeks
  • monday.com
How it works
02

Operating system and ISO 9001:2026

A practical operating system for the firm, written to the standard and tracked where the work is.

For firms that need one way of running the business — a plan everyone can see, a weekly rhythm, a scorecard, clear roles — and a customer, regulator or buyer asking to see it written down.

What you get
  • The operating system documented to ISO 9001:2026, in plain language
  • Procedures, records and reviews tracked in monday.com
  • Mentorship through the first audit
Fixed scope · written price before work starts
  • monday.com
How it works
03

IT service management

Turn an IT team that answers tickets into a service with SLAs and a record behind it.

For IT teams that run on habit and the memory of whoever has been there longest, and need a service with owners, response times and a record behind it.

What you get
  • A service catalogue: what IT actually provides, and to whom
  • Request, incident and change routes with owners and response times
  • A change log and an audit trail an ISO 20000-1 assessor can follow
Fixed scope · written price before work starts
  • monday.com
How it works
What we mean by an operating system

Five things every firm should be able to point at.

Not software. The handful of agreements that decide how the business runs week to week, kept where the work already is so they stay true.

01

A plan everyone can see

Where the firm is going this year and this quarter, on one page, visible to every seat.

02

A weekly rhythm

One meeting with a fixed agenda: scorecard, priorities, issues. Ninety minutes, then back to work.

03

A scorecard

The five to fifteen numbers that say whether the week went well, owned by named people.

04

A roles map

Who owns what, written down, so decisions stop waiting on the founder.

05

An issues loop

Problems raised, ranked and closed in the open, with someone chasing between meetings.

Standardization to ISO, all modules

The standard as a documentation discipline, not a shelf of procedures.

ISO asks for documented procedures, records and management reviews. Most firms answer with a binder nobody opens. We write the operating system to the standard and keep it on the monday.com boards people use every day, so the record of how work is done is the record of the work itself. ISO 9001 is the module we have implemented and can show, and new work is documented to the 2026 edition; the same system extends to 14001, 27001, 45001, 42001 and 20000-1. Then we stay through the first audit.

01

Procedures written in plain language, one page each, linked from the boards they govern

02

Records produced by the work, not filled in after it

03

Management review and internal audit as calendar events with owners, not a scramble

04

Mentorship through the first external audit

All six ISO modules, side by side About the operating system and ISO 9001:2026 service

How we get there

Four steps, and you can stop after any of them.

The same four steps behind every engagement. Each one is priced before it starts.

  1. 01

    Discover

    One-time · two weeks

    We map the manual processes and size the return.

    If you stop hereYou leave with a build plan you can use with or without us.
  2. 02

    Design

    Included · priced in writing

    The workspace, data and automation design, priced in writing.

    If you stop hereNothing gets built until you accept the price.
  3. 03

    Build

    One-time · four to ten weeks

    Fixed scope, built inside how you already work, your team trained on it.

    If you stop hereThe system is yours whether or not we run it.
  4. 04

    Run

    Monthly · cancel any time

    We watch, error-handle and tune what we built.

    If you stop hereCancel any time. The system stays with you.
Engagements

Two ways to buy it.

The consulting layer underneath everything we build. Where the work loses time and money, how it should flow, and the operating rhythm that keeps it improving.

Business-improvement consulting

Operating-system discipline, quality discipline and clarity on where to play. Monthly, with a named architect on the account.

What’s included

Operating system + ISO 9001:2026 implementation

A practical operating system for the firm, documented to ISO 9001:2026 and tracked in monday.com, with mentorship through the first audit.

What’s included

Every engagement is fixed-scope and quoted in writing after the right-fit call, before any work starts.

Bring one real problem.

Fifteen minutes with the architect who would run the engagement. Fit or not, in plain words.

Book a 15-minute fit check